Can I return my COVERS?
Custom orders are specially manufactured to your specifications, and as such, are non-returnable. If we make an error in producing your COVERS order, we will gladly fix it. Please let us know if you have any questions.

Will I get a proof of my design?
We will always prepare a digital PDF proof for your approval. Your turn-around time will begin once we have your approval. We will not start printing your project without it! We do not provide physical proofs for Custom BIG ONE orders.

We will gladly supply up to two free PDF proofs of your final artwork. If your project requires additional changes after two rounds of proofs, you will be charged 25,00 € for each proof thereafter.

How long does it take to produce a Custom BIG ONE order?
Once you give us final approval of your PDF proof, your Custom BIG ONE will be complete and ready to ship within 5 business days.

Please note that we begin calculating turn-around time once you approve your final PDF proof. Once you submit your artwork, it may take up to 24 hours to prepare a PDF proof for your approval. There are occasionally edits that need to be made to make your files print-ready. Please allow for additional time in the pre-press process.

Can I order more than 100 COVERS?
Yes, of course! We ask that you please contact us directly if you want to order more than 100 COVERS, and we’ll send you some pricing.